FREQUENTLY ASKED QUESTIONS
Everything you need to know about SIHINA, orders, and care.
HOW CAN WE HELP?
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JEWELRY
Materials, sizing, and care.
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ORDERS & SHIPPING
Processing times and delivery.
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CUSTOM ORDERS
Custom design & personalization.
JEWELRY
WHAT METAL DO YOU USE?
Our jewelry is crafted in 925 sterling silver, a precious metal valued for its durability and beauty.
WILL STERLING SILVER TARNISH?
Sterling silver may naturally tarnish over time. Gentle polishing restores its shine.
CAN I WEAR STERLING SILVER EVERYDAY?
Yes. Sterling silver is suitable for regular wear and develops character over time.
HOW SHOULD I CARE FOR MY JEWELRY?
Store pieces in a dry place and clean occasionally with a soft polishing cloth.
ORDERS AND SHIPPING
WHERE DO YOU SHIP?
We ship worldwide!
IS SHIPPING FREE?
Shipping is free within Sri Lanka. International orders are shipped with a small delivery fee calculated at checkout.
HOW LONG DOES SHIPPING TAKE?
Orders within Sri Lanka are typically delivered within 3–5 business days. International orders usually arrive withinabout two weeks, depending on the destination.
CAN I EXCHANGE AN ITEM?
Items may be exchanged within the specified period if unused and in original condition.
CUSTOM MADE JEWELRY
CAN I REQUEST A CUSTOM DESIGN?
Yes. Our bespoke service allows you to create meaningful jewelry designed just for you.
HOW LONG DOES A CUSTOM PIECE TAKE?
Production times vary depending on the design, but most pieces take 7 - 10 business days to complete.
ARE CUSTOM MADE PIECES MORE EXPENSIVE?
Pricing depends on the design and materials. We aim to keep our bespoke services fairly priced.